Cancellation & Refund Policy

At Vintron Infosystem, we strive to provide high-quality products and services. Please read our cancellation and refund policy carefully before making a purchase.

1. Cancellation Policy

Orders can only be cancelled within 2 hours of placement, provided they have not yet been processed or dispatched. Once an order is dispatched, it cannot be cancelled.

2. Non-Refundable Policy

IMPORTANT: All products sold by Vintron Infosystem are strictly non-refundable. We do not offer cash or credit refunds for any products once they are sold and delivered.

3. Product Replacement Only

We offer a replacement-only policy for products that are found to be defective or damaged upon arrival:

• If you receive a defective or damaged product, you must notify us within 24 hours of delivery.
• The product must be returned in its original packaging with all accessories and invoice.
• Upon verification of the defect by our technical team, we will provide a replacement of the same product model.
• If the same model is out of stock, we may offer an equivalent model or a store credit for future purchase.

4. Warranty Claims

For any issues arising after the initial 24-hour period, standard manufacturer warranty terms apply. We will assist you in coordinating with the authorized service centers of the respective brands (HP, Dell, etc.).

5. Contact for Returns

To initiate a replacement request, please contact our support team:

Phone: 0744-2405281, +91 9829910105
Email: vintronkota@gmail.com
Address: Ground Floor, 4-A-41, Talwandi, Kota (Raj.) 324005.